Last edited on Feb 4, 2020

Website Privacy Policy

This Website Privacy Policy explains the kinds of personal information , that Mediacom Communications Corporation and/or any of its controlled subsidiaries (“Mediacom,” “we,” “us,” or “our”) may collect when you visit one of the websites that Mediacom owns, operates or controls  (the “Mediacom Websites”), how we collect and use it and when we may disclose it to third parties.

Personal information refers to any information that can be associated with an individual. “Personally identifiable information" is a subset of personal information, and means information that can be used to identify or contact an individual, such as his or her name, and address or telephone number or other information about an individual's activities on or through the Mediacom Websites that is specifically linked to him or her.

The Cable Communications Policy Act of 1984 (which we refer to as "the Cable Act") contains restrictions on the collection, disclosure and retention by cable operators of personally identifiable information about subscribers to cable television or certain other services (“Services”). As a subscriber to a Mediacom Service of this kind and a visitor to the Mediacom Websites, special privacy provisions of the Cable Act may apply to you. As required by the Cable Act, we give subscribers, at the time of installation and annually while they continue as subscribers, a separate written Subscriber Privacy Notice. If you are a subscriber to a Mediacom Service, then you should read this Website Privacy Policy together with the Subscriber Privacy Notice. You can obtain a copy of the Subscriber Policy Notice.

Subject to applicable law, we may use any such personal information that we collect for one or more of the following purposes:

  • To render a service to you.
  • To operate and safeguard our network and systems.
  • For billing and ordering purposes.
  • To contact you about services, products or other matters we think may be of interest to you.
  • For legal, accounting and other purposes related to our business.
  • For any other purpose that we clearly identify at the time we request the information.

What Personal Information Is Collected On Mediacom Websites, How Do We Collect It and How Is It Used?

  • Automatically Generated and/or Collected: Whenever you visit a Mediacom Website, our systems automatically generate and/or collect certain personal information such as the IP address of your computer, the date and time of your visit and the webpages or services you accessed at the Mediacom Website.
  • Directly from You: We also may collect information directly from you through the Mediacom Websites. For example, if you are checking to see if Mediacom provides service in your area, you will have to provide your address and submit it to Mediacom to check serviceability. Or, we may make optional services or features available on the Mediacom Websites that may require that you provide us personal information so that you can use the service or feature. For example, you may use the Mediacom Websites to subscribe to our cable television or other services or, if you are already a Mediacom subscriber, you can create an online account to review your Services and make payments. In both cases, you would have to provide certain personal information such as your name and address, username and password or other information to purchase or review your account. Some personal information is optional, meaning that you do not need to provide it to participate in a service or use a feature on the Mediacom Websites. It will always be your choice as to whether to give us or any service provider acting on our behalf any of the personal or other requested information, but you will not be able to take advantage of certain offers, services or features if you do not give us the mandatory required information.
  • Through Cookies and other online tracking devices:We and third parties may use cookies or clear gifs to collect information about usage of and shopping/purchasing activities on the Mediacom Websites. A cookie is a small text file that contains a unique identification number that is placed on your computer. Clear gifs (sometimes also called "Web Beacons" or "Web Bugs" or "1x1 Pixels") are small bits of code embedded in some webpages. Unlike cookies (which are described in more detail below), there currently is no convenient way for computer users who are not experts to remove or block clear gifs.

 We use cookies and clear gifs to administer and enhance the Mediacom Websites, to improve the experience of repeat visitors to the Mediacom Websites, for analytics or for a service provider to extend offers for more personalized interactions with you, for example, via telephone or online chat. We may also permit a service provider to record, collect and analyze your browsing to determine if you are likely to purchase our Services or modify your existing Services from us, and to improve user experience on the Mediacom Websites.

Mediacom may use the following types of cookies on the Mediacom Websites:

  • "Session" cookies: Session cookies can be thought of as a website’s short-term memory. They remember you as you move from page to page on a Mediacom Website. Session cookies keep you logged into your Mediacom My Account and remember what you have added to your basket on our e-commerce website. They make using the Mediacom Websites easier and faster. Session cookies are temporary and will be automatically deleted when you close your browser.
  • "Persistent" or “first-party” cookies: Persistent cookies can be thought of as a website’s long-term memory. Persistent cookies allow the Mediacom Websites to remember your preferences and login credentials. Persistent cookies can be used to track you and record information about your browsing habits during the time they are active. You can manually delete persistent cookies by following the directions in the “Help” file of your browser. Your user experience may be negatively impacted by deleting persistent cookies.
  • Mediacom uses Google Analytics Advertising Features on some of the Mediacom Websites. Specifically, Mediacom has implemented the following features: remarketing with Google Analytics; Google Display Network Impression Reporting; and Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.  You can opt-out of the Google Advertising Features that Mediacom uses through Ad Settings.

Mediacom may allow third-parties to place “third party” cookies on the Mediacom Websites. Third-party cookies allow third-parties (not Mediacom or its service providers) to track your browsing so that they may offer targeted advertisements to you. For example, if you are a bicyclist and search for bicycles online, over time you may see advertisements for bicycles in your browser. You can always block third-party cookies by going to your browser’s settings and checking the portion for blocking third-party cookies.

What Personal Information Do We Disclose?

We may share personal information, if any, about you with other companies, individuals, nonprofit organizations, law enforcement or government agencies as follows:

  • When we have your consent.
  • When it is necessary or convenient to provide a product, service or information you have ordered or requested. This includes providing it to companies who work on behalf of Mediacom to provide a product or service to you.
  • If we believe that your actions on our Website violate or may violate Mediacom's Website Terms of Use, Privacy Policy, Acceptable Use Policy or any agreement or policies regarding a specific service or product you order.
  • To respond to subpoenas, court orders or legal process or when we believe disclosure is otherwise required or authorized by law or is necessary to prevent imminent danger of death or physical harm to you or others.
  • To investigate and/or respond to illegal activity, fraud, abuse or unauthorized reception.
  • Under any other circumstances that we describe to you before or at the time we obtain the information.

In addition, Mediacom may transfer ownership of or an interest in all or part of the business of providing a service you subscribe for or any other business for which we use your records. If so, we may disclose or transfer your records to the purchaser or other party to the extent necessary or advisable to complete the transaction or permit the purchaser or other party to continue to provide you with that service or conduct that business. This kind of transaction could take the form of a merger, sale of stock or assets, formation of a joint venture, investment or some other structure.

What Else Can Third Parties Learn About Me?

The Mediacom Websites may allow you to interact with businesses that are either service providers of Mediacom or are third parties independent of Mediacom. For example, we may allow a service provider to monitor your activities while on the Mediacom Websites to determine if you might benefit from a more personalized interaction, to determine what services we offer that may be of the most interest to the you, or we may permit advertisers to place ads on the Mediacom Websites that contain links to their own websites. Some or all of these advertisers or other entities may include cookies, clear gifs or other tracking devices in the ads or other content they post on our Mediacom Websites. If you choose to interact with third parties not acting directly on our behalf or visit their websites, you may enable them to independently learn personal information about you.

Once you leave the Mediacom Website, this Website Privacy Policy no longer applies to any information that you provide to any third party on another site or that any third party otherwise collects. (You can tell where you are on the internet by checking the address—known as a URL—in the location bar on your browser.) These third parties may have their own privacy policies, which may differ from Mediacom's policy. Mediacom is not responsible or liable if third parties do not have their own privacy policies; if they fail to follow their own policies; or if their policies do not correspond to ours or do not comply with applicable law.

We do not warrant the accuracy, reliability or timeliness, nor endorse any content, viewpoints, products or services linked from this Website, and we disclaim liability for any consequences of your access to or use of any other site.

In addition, use of the internet carries the inherent risk of unauthorized access to your files, communications and data. More information about this is provided below under “What Security Methods Are Used To Secure Online Data About Me?”

Correcting/Updating/Deactivating Personal Information

If you use a feature of the Mediacom Websites that require you to give us personal information, we may provide a method or instructions for updating that personal information or deactivating the service for which that information is used. This can also be done by contacting us as instructed under “What if I Have Questions About this Privacy Policy?” below. Please be aware, however, that even if you deactivate a service, we may retain your personal information for as long as may reasonably be required to comply with tax, accounting and any applicable contractual or legal requirements.

What Security Methods Are Used to Secure Online Data About Me?

We take reasonable technical and physical security steps to protect personal information. We may utilize secure socket layer (SSL) encryption to protect certain information provided to us on certain pages of the Mediacom Websites. While on a secure page, the lock icon on the bottom of web browsers, such as Chrome and Explorer, becomes locked, as opposed to un-locked, or open, when users are just "surfing."

Nonetheless, we do not guarantee the security of our database or records, nor that unauthorized parties won't intercept information you send or receive over the internet. The internet, like all networks, is a shared resource, which means that it is inherently subjects you and other users to the risk of unauthorized access to your files and data. This may be the case even when passwords, SSL or other encryption and other security measures are implemented. These risks not unique to the Mediacom Websites, but are usually present whenever and however you access or use the internet. Accordingly, if you use the Mediacom Websites or the internet to send, receive or post personal, confidential or sensitive information, you do so solely at your own risk.

Information from the Federal Trade Commission about online security is available by clicking on the following link: https://www.consumer.ftc.gov/topics/online-security.  While we are providing this link, we are not responsible for the content of the Commission's publication and do not guarantee that the suggestions it contains will be effective for the intended purposes.

Communications From The Mediacom Websites

If you request communication from the Mediacom Websites, such as via a chat or telephone conversation, either we or service providers acting on our behalf may contact you. If you use certain optional services or features of the Mediacom Websites, we may periodically communicate with you by email, telephone, postal mail or otherwise.

Some of those communications may be related to a service or feature of the Mediacom Websites that you order or request, such as to verify a password and username or to give notice of a temporary suspension of a service or feature for maintenance. In general, because these kinds of communications will relate to a service or feature you order or request, we ordinarily will not provide a means for opting-out of receiving these kinds of communications. Some of those communications may be promotions or other information concerning services, products, special deals and other matters that we think may be of interest, but that are not related to a service or feature you have ordered or requested. If we send these communications by email, we may include with the message a link to instructions about how you can opt-out of receiving further email communications of this kind. This can also be done by contacting us as instructed under “What If I Have Questions About This Privacy Policy?” below.

We Do Not Knowingly Collect Personal Information From Children

Mediacom does not target children (under the age of thirteen) for collection of personally identifiable information through the Mediacom Websites or offline, and it is against our policies to knowingly gather that kind of information from children. Federal law requires website operators who knowingly collect personal information from children under the age of thirteen to first get parental consent, and children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, postal addresses and phone numbers) over the Internet, to us or to anyone else. Persons under the age of eighteen are not eligible to subscribe to Mediacom's cable television, Internet access or other services.

For the Federal Trade Commission's tips to parents about protecting their children's online privacy, click here: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online. While we are providing this link, we are not responsible for the content of the Commission's publication and do not guarantee that the tips will be effective for the purposes provided.

What Happens If Mediacom Changes This Website Privacy Policy?

We may modify this Website Privacy Policy from time to time. If we do so, we will post changes in a revised Website Privacy Policy available on this site or provide notice of such change by another method.

What If I Have Questions About This Website Privacy Policy?

If you have any questions about the provisions in this Website Privacy Policy, please contact Mediacom at:

Mediacom Communications Corporation
One Mediacom Way
Mediacom Park, NY 10918
Telephone: 845-443-2600
Fax: 845-698-4570

In addition, if you are a subscriber to any Mediacom cable television, internet access or other service, you may also contact your local Mediacom cable system at the address and telephone number stated on your monthly bill.

Your California Privacy Rights

California Civil Code §1798.83 permits residents who have provided personal information to us to request information about our disclosure of personal information to third parties for their own direct marketing purposes. To make such a request or to opt-out of such disclosures in the future, please contact us at:

Mediacom Communications Corporation 
PO Box 1360
Marshalltown, IA 50158
Telephone: 1-800-747-8021

The California Consumer Privacy Act of 2018 (CCPA) (Cal. Civ. Code §§ 1798.100 to 1798.199) grants California Consumers, as defined in § 1798.045, the right to know what personal information a business collects, sells, or discloses about them, including the categories of third parties who purchased or received their data. As a California Consumer, you have the right to request that Mediacom disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request that Mediacom delete any of your personal information that we collected from you and retained, subject to certain exceptions. In order to exercise your access and deletion rights, please submit a verified consumer request to us by either: (1) calling us at 833-998-1824; or (2) visiting https://support.mediacomcable.com/ccpa. In addition, please visit https://mediacomcable.com/legal/ccpa-privacy-notice/  to read our full Privacy Notice for California Consumers.