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Can I call 911?
If there is a loss of electrical power to my home, will my phone service be lost too?
Does Mediacom phone service include a 30-day money-back guarantee?
How is Mediacom phone different than Internet phone service?
Will I still be listed in the telephone book?
Can I get more than one phone line/phone number?
Can I use Mediacom phone service for my business?
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Can I call 911?
You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator. In areas where the local public safety network supports Enhanced 911 service, your address will be displayed for the emergency operator to direct emergency personnel to your location. With Mediacom phone, you do not need to register your address for 911. We will do it for you when we set up your account.
However, if there is power outage, or if Mediacom's network is inoperable, your Mediacom phone service will not operate, including the ability to call 911. You may want to maintain alternative service such as a wireless phone in case of a power outage or an outage on Mediacom's network. |
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If there is a loss of electrical power to my home, will my phone service be lost too?
The multimedia terminal adapter (the phone modem) used to provide phone service over Mediacom's broadband network uses household electrical power. Similar to a cordless phone, Mediacom phone service will not operate if the power in your home goes out or if you unplug the power connection, and you will lose the ability to call, including the ability to call 911 emergency service, during the outage |
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Does Mediacom phone service include a 30-day money-back guarantee?
Yes
. We are confident that you will like the simplicity of Mediacom phone. In the unlikely event
that you do not wish to keep the service, as with all Mediacom services, you will be eligible
for a 30-day money back guarantee for the Mediacom phone flat monthly charge. However, you will
be responsible for charges incurred for International calling and use of Operator Services and
Directory Assistance.
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How is Mediacom phone different than Internet phone service?
There are a few fundamental differences between the two types of service, but the most
important is quality of service and privacy. Mediacom phone does not connect your calls via the
public Internet. Unlike VoIP (i.e., Vonage) service, Mediacom phone service uses a combination of
Mediacom's broadband network, Sprint's state-of- the-art digital network and the Public Switched
Telephone Network (PSTN.) This guarantees the quality of the network that carries your voice
signal and provides a crisp, clear digital voice service.
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Will I still be listed in the telephone book?
Yes.
You will be listed in Directory Assistance 411 and in your local telephone book. You will be
given the option of having your phone number listed, unlisted, or unpublished.
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Can I get more than one phone line/phone number?
No, not at this time, but we hope to offer this service soon.
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Can I use Mediacom phone service for my business?
No. Mediacom phone service is only offered for residential phone service.
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